This Shipping Policy describes how NovaLife Science Laboratories (“we,” “us,” or “our”) processes and ships orders placed on novalife.science.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). You will receive an order confirmation email immediately after purchase and a separate shipping confirmation with a tracking number once your order is dispatched. Orders placed after 12:00 PM (noon) ET on Friday will typically be processed the following Monday.
Shipping Methods & Estimated Delivery
We currently ship to all 50 United States. Standard shipping is available on all orders and typically arrives within 3–7 business days after dispatch. Expedited shipping options may be available at checkout depending on your delivery location and order size. Delivery estimates are provided by the carrier and are not guaranteed.
Free Shipping Promotion
Orders containing 2 or more items qualify for free standard shipping, applied automatically at checkout. This promotion applies to domestic orders only and is subject to change without notice.
Discreet Packaging
All orders are shipped in plain, unmarked outer packaging. No reference to the contents, product names, or our company name appears on the exterior of any shipment. Inner packaging is sealed and tamper-evident.
Temperature-Conscious Packaging
Research peptides and laboratory compounds are sensitive to heat and moisture. We use insulated packaging and desiccant materials to help maintain product integrity during transit. However, we are not responsible for temperature conditions beyond our control once a package has been handed to the carrier.
Order Tracking
A tracking number is emailed to you once your order ships. You can track the status of your shipment directly on the carrier’s website. If you have not received a tracking number within 3 business days of placing your order, please contact us at support@novalife.science.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us at support@novalife.science within 7 calendar days of the expected delivery date. Please include your order number and photos of any damage. Orders covered by our optional Shipping Protection add-on will be reshipped or replaced at no additional cost after verification. Orders without Shipping Protection will be handled on a case-by-case basis.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failure to pick up at a carrier facility, we will contact you to arrange re-shipment. Additional shipping charges may apply. We are not responsible for packages shipped to an incorrect address provided by the customer at checkout.
International Shipping
We do not currently ship outside of the United States. International shipping may be added in the future. It is the customer’s sole responsibility to understand and comply with all applicable import laws and regulations in their jurisdiction before attempting to purchase from us.
Research Use Compliance
All products sold by NovaLife Science Laboratories are intended strictly for in-vitro laboratory and research purposes only. They are not intended for human or animal consumption, diagnostic use, or therapeutic application. It is the buyer’s sole responsibility to ensure compliance with all applicable federal, state, and local laws and regulations prior to ordering, receiving, or using these products.
Contact Us
For questions about your shipment, contact us at support@novalife.science. Our support team is available Monday–Friday, 9 AM–5 PM ET.